Fees, Payment and Policies
Fees:
$200 - initial diagnostic hour.
$185- each subsequent 45 -60 minutes of session time.
$90 - per each 30-minute increment/add-on for extended session time.
Payment Methods
I take payment in the form of credit cards/HSA cards. I keep a credit card on file for billing purposes.
I take cash and checks for in-person sessions only. Please note, I still require a credit card to keep on file with these payment methods.
Billing and Cancellation Policy
Frequently Asked Questions
What is your cancellation policy?
I utilize a "4-Flex" annual model. You are allotted four (4) free cancellations per calendar year for any reason (illness, travel, or emergencies). Beyond these four instances, payment is due for all scheduled sessions, regardless of notice. This ensures we both remain committed to your therapeutic momentum and the financial wellness of the practice.
What happens if you (the therapist) cancel?
If I need to cancel our session, you will not be charged, and the cancellation will not count toward your four annual "free" sessions.
I’m planning to travel for two months/take some time off. Do I really have to pay for an appointment cancellation?
Yes. I understand that you have plans like this. You are allowed to cancel appointments for any reason at all, be it illness, emergency, a work obligation or a fun opportunity. You receive 4 free cancellations each year. Any missed appointments beyond that are your financial responsibility. This policy is not meant to b punitive; it is to maintain the financial health of my practice and to ensure therapeutic momentum for you.
What if we are doing Traumatic Incident Reduction (TIR)?
TIR sessions are distinct and follow a specific protocol with no set end time. Instead of watching the clock, we continue until you are stabilized and reach a natural “end point.” This ensures the procedure is completed safely and effectively.
How do I pay for my sessions?
Payment is due at the time of service.
Teletherapy: I accept all major credit cards via my secure Client Portal.
In-Person: You may pay via credit card, cash, or check.
Returned Checks: Please note there is a $50 fee for any check returned by the bank for any reason.
Administrative & Paperwork FAQs
Why do you require a credit card on file?
At Open Bridges Counseling, I ask for your credit card information to “hold” your reserved appointment. This is similar to how a hotel or restaurant requires a card to guarantee a reservation. This practice helps reduce no-shows and ensures that scheduled appointments, late cancellations, and missed sessions are accounted for, allowing me to maintain a consistent schedule for all clients.
Do you charge for paperwork or extra documentation?
Yes. In addition to our weekly sessions, there is a fee for the completion of additional paperwork (such as legal forms, letters for work or school, disability forms, etc.).
Fees: Charges typically range from $50 to $100 depending on the nature and extent of the documentation required.
Process: Please let me know as early as possible if you require documentation so we can discuss the specific timeline and cost.
Standard Turnaround Time for paperwork is 5 to 7 days.
Telehealth/Online Sessions
Where should I be for my teletherapy sessions?
To ensure HIPAA-compliant privacy, you must be in a private, secure room or a parked, solo vehicle where you cannot be overheard.
Public spaces (coffee shops, parks, rideshares, public transportation, libraries, open offices) and moving vehicles are not permitted.
If your environment is unsecure or not private, I am required to terminate the session immediately, and the full session fee will apply.
What if we have a technical glitch?
If our video fails, I will attempt to reconnect for one minute. If that fails, I will call you at the phone number on file, and we can troubleshoot together. If we cannot reconnect via my telehealth platform after 10 minutes, we can decide to continue our session by phone or to reschedue the session if possible. Please ensure your phone is nearby (on silent) during our appointments.
Notice of Privacy Practices
THIS NOTICE INVOLVES YOUR PRIVACY RIGHTS AND DESCRIBES HOW INFORMATION ABOUT YOU MAY BE DISCLOSED, AND HOW YOU CAN OBTAIN ACCESS TO THIS INFORMATION.
I. Confidentiality:
Uses and Disclosures of Information Requiring Your Authorization or Consent
As a rule, I will disclose no information about you, or the fact that you are my patient, without your written consent. My formal Mental Health Record describes the services provided to you and contains the dates of our sessions, your diagnosis, functional status, symptoms, prognosis and progress, and any psychological testing reports. Health care providers are legally allowed to use or disclose records or information for treatment, payment, and health care operations purposes. However, I do not routinely disclose information in such circumstances, so I will require your permission in advance, either through your consent at the onset of our relationship (by signing the attached general consent form), or through your written authorization at the time the need for disclosure arises. You may revoke your permission, in writing, at any time, by contacting me.
II. Limits of Confidentiality: Possible Uses and Disclosures of Mental Health Records without Consent or Authorization
There are some important exceptions to this rule of confidentiality – some exceptions created voluntarily by my own choice, [some because of policies in this office/agency], and some required by law. If you wish to receive mental health services from me, you must sign the attached form indicating that you understand and consent to accept my policies about confidentiality and its limits. We will discuss these issues now, but you may reopen the conversation at any time during our work together.
I may use or disclose records or other information about you without your consent or authorization in the following circumstances, either by policy, or because legally required:
· Emergency If you are involved in in a life-threatening emergency and I cannot ask your permission, I will share information if I believe you would have wanted me to do so, or if I believe it will be helpful to you.**
· Child Abuse Reporting:** If I have reason to suspect that a child is abused or neglected, I am required by Virginia law to report the matter immediately to the Virginia Department of Social Services ( § 63.2-1509 ).
· Adult Abuse Reporting: If I have reason to suspect that an elderly or incapacitated adult is abused, neglected or exploited, I am required by Virginia law to immediately make a report and provide relevant information to the Virginia Department of Welfare or Social Services ( § 63.2-1606 ).
· Health Oversight: [For licensed psychologists and social workers**:]** Virginia law requires that I report misconduct by a mental health care provider of my own profession. By policy, I also reserve the right to report misconduct by health care providers of other professions. [For Counselors**:** Virginia law requires that licensed counselors report misconduct by any mental health care provider.] ( See licensing board regulations ). By law, if you describe unprofessional conduct by another mental health provider of any profession, I am required to explain to you how to make a report to the licensing board ( § 54.1-2400.4 ). If you are yourself a health care provider, I am required by law to report to your licensing board if I believe your condition places the public at risk ( § 54.1-2400.7 ). Virginia Licensing Boards have the power, when necessary, to subpoena relevant records for investigating a complaint of provider incompetence or misconduct.
· Court Proceedings: If you are involved in a court preceding and a request is made for information about your diagnosis and treatment and the records thereof, such information is privileged under state law, and I will not release information unless you provide written authorization or a judge issues a court order (§ 8.01-399; § 8.01-400.2 ). If I receive a subpoena for records or testimony, I will notify you so that you (or your attorney, or I ) can file a motion to quash (block) the subpoena and can give reasons why I think your records should be protected from disclosure. However, while awaiting the judge’s decision, I am required to place said records in a sealed envelope and provide them to the Clerk of Court. NOTE: In Virginia civil court cases, therapy information or records are not protected by patient-therapist privilege in child abuse cases, in cases in which your mental health is an issue (e.g., if you sue someone for mental/emotional damages), or in any case in which the judge deems the information to be “necessary for the proper administration of justice.” In criminal cases, Virginia has no statute granting therapist-patient privilege, although records can sometimes be protected on another basis. Protections of privilege may not apply if I do an evaluation for a third party or where the evaluation is court- ordered. You will be informed in advance if this is the case.
· Serious Threat to Health or Safety: Under Virginia law, if I am engaged in my professional duties and you communicate to me a specific and immediate threat to cause serious bodily injury or death, to an identified or to an identifiable person, and I believe you have the intent and ability to carry out that threat immediately or imminently, I am legally required to take steps to protect third parties ( § 54.1-2400.1 ). These precautions may include 1) warning the potential victim(s), or the parent or guardian of the potential victim(s), if under 18, 2) notifying a law enforcement officer, or 3) seeking your hospitalization. By my own policy, I may also use and disclose medical information about you when necessary to prevent an immediate, serious threat to your own health and safety. If you become a party in a civil commitment hearing, I can be required to provide your records to the magistrate, your attorney or guardian ad litem, a CSB evaluator, or law enforcement officer, whether you are a minor ( § 16.1-337 ) or an adult (§ 37.2-804.2 ).
· Workers Compensation: If you file a worker’s compensation claim, I am required by law, upon request, to submit your relevant mental health information to you, your employer, the insurer, or a certified rehabilitation provider.
· Records of Minors: Virginia has a number of laws that limit the confidentiality of the records of minors. For example, parents, regardless of custody, may not be denied access to their child’s records ( § 20-124.6 ); and CSB evaluators in civil commitment cases have legal access to therapy records without notification or consent of parents or child ( § 16.1-342 ). Other circumstances may also apply, and we will discuss these in detail if I provide services to minors.
Other uses and disclosures of information not covered by this notice or by the laws that apply to me will be made only with your written permission.
III. Patient’s Rights and Provider’s Duties:
**· Right to Request Restrictions-**You have the right to request restrictions on certain uses and disclosures of protected health information about you. You also have the right to request a limit on the medical information I disclose about you to someone who is involved in your care or the payment for your care. If you ask me to disclose information to another party, you may request that I limit the information I disclose. However, I am not required to agree to a restriction you request. To request restrictions, you must make your request in writing, and tell me: 1) what information you want to limit; 2) whether you want to limit my use, disclosure or both; and 3) to whom you want the limits to apply.
· Right to Receive Confidential Communications by Alternative Means and at Alternative Locations — You have the right to request and receive confidential communications of PHI by alternative means and at alternative locations. (For example, you may not want a family member to know that you are seeing me. Upon your request, I will send your bills to another address. You may also request that I contact you only at work, or that I do not leave voice mail messages.) To request alternative communication, you must make your request in writing, specifying how or where you wish to be contacted.
· Right to an Accounting of Disclosures – You generally have the right to receive an accounting of disclosures of PHI for which you have neither provided consent nor authorization (as described in section III of this Notice). On your written request, I will discuss with you the details of the accounting process
. Right to Inspect and Copy – In most cases, you have the right to inspect and copy your medical and billing records. To do this, you must submit your request in writing. If you request a copy of the information, I may charge a fee for costs of copying and mailing. I may deny your request to inspect and copy in some circumstances. I may refuse to provide you access to certain psychotherapy notes or to information compiled in reasonable anticipation of, or use in, a civil criminal, or administrative proceeding.
· Right to Amend – If you feel that protected health information I have about you is incorrect or incomplete, you may ask me to amend the information. To request an amendment, your request must be made in writing, and submitted dot me. In addition, you must provide a reason that supports s your request. I may deny your request if you ask me to amend information that: 1) was not created by me; I will add your request to the information record; 2) is not part of the medical information kept by me; 3) is not part of the information which you would be permitted to inspect and copy; 4) is accurate and complete.
· Right to a copy of this notice – You have the right to a paper copy of this notice. You may ask me to give you a copy of this notice at any time. Changes to this notice: I reserve the right to change my policies and/or to change this notice, and to make the changed notice effective for medical information I already have about you as well as any information I receive in the future. The notice will contain the effective date . A new copy will be given to you or posted in the waiting room. I will have copies of the current notice available on request.
Complaints: If you believe your privacy rights have been violated, you may file a complaint. To do this, you must submit your request in writing to my office. You may also send a written complaint to the U.S. Department of Health and Human Services.
I have been provided a copy of Irene Ilachinski, LCSW of Open Bridges Counseling, LLC’s, Notice of Privacy Practices.
We have discussed these policies, and I understand that I may ask questions about them at any time in the future.
I consent to accept these policies as a condition of receiving mental health services.
